Admin Guides
Payout Management
Admin guide for managing seller payouts, reviewing holds, and processing manual disbursements.
Payout Management Overview
As an admin, you oversee all seller payouts, review payout requests, manage holds, and handle manual disbursements when needed.
💵
Review Requests
Approve or hold payouts
🔍
Monitor Transactions
Track all payout activity
⚠️
Handle Issues
Resolve failed payouts
Payout Review Process
Access Pending Payouts:
- 1.Navigate to Admin Dashboard → Payouts → Pending
- 2.Review seller details, payout amount, and bank information
- 3.Check for fraud indicators or policy violations
- 4.Click Approve or Hold with reason
Manual Payout Processing
For failed automatic payouts or special cases:
Steps:
- Go to Admin → Payouts → Failed
- Select payout to process manually
- Verify bank details are correct
- Click "Process Manually"
- Confirm transaction in admin logs
⚠️ Warning: Manual payouts bypass automated fraud checks. Use with caution.
Managing Holds & Disputes
🚫 When to Hold Payouts
- Suspicious activity or fraud indicators
- Multiple chargebacks or refund requests
- Seller account under investigation
- Policy violations (copyright, prohibited content)
- Unverified bank account information
📝 Adding Hold Notes
Always document why a payout is held:
- Provide clear, specific reason
- Include evidence or reference tickets
- Set expected resolution timeline
- Notify seller via email automatically
Payout Analytics
Monitor payout health and trends:
📊 Key Metrics
- • Total payouts processed this month
- • Average payout amount
- • Success rate (%)
- • Average processing time
🚨 Alert Conditions
- • Payout failure rate > 5%
- • Processing time > 7 days
- • Unusual payout patterns
- • High hold volume