Upload Solutions
Troubleshooting guide for common file upload errors and solutions.
Common Upload Errors
❌ Error: File Too Large
Message: "File size exceeds maximum limit of 500MB"
Cause: Your file is larger than our 500MB limit per file.
Solutions:
- •Compress video files using HandBrake or FFmpeg
- •Split large files into multiple parts (Part 1, Part 2)
- •Use ZIP compression for document bundles
- •For videos: Reduce resolution or bitrate
⚠️ Error: Unsupported File Type
Message: "File type not allowed"
Cause: File format not in our supported list.
Supported Formats:
Documents:
PDF, DOCX, TXT, EPUB
Videos:
MP4, MOV, AVI, MKV
Audio:
MP3, WAV, M4A, FLAC
Images:
JPG, PNG, GIF, SVG
Archives:
ZIP, RAR, 7Z
Code:
ZIP (with source files)
🔄 Error: Upload Interrupted
Message: "Upload failed - connection lost"
Cause: Network interruption during upload.
Solutions:
- •Use stable wired connection instead of WiFi
- •Upload during off-peak hours for better speeds
- •Try different browser (Chrome recommended)
- •Disable VPN or proxy during upload
File Size Guidelines
| File Type | Max Size | Recommended |
|---|---|---|
| Product Files (main download) | 500 MB | Under 200 MB for faster downloads |
| Thumbnail Images | 5 MB | Under 500 KB, 1200x800px |
| Preview Images | 5 MB each | Under 1 MB, HD quality |
| Product Videos | 100 MB | 30-60 seconds, 1080p |
Upload Best Practices
🗜️ Compress Files
Always compress files before uploading. Use ZIP for documents, HandBrake for videos, TinyPNG for images.
📝 Clear File Names
Use descriptive names without special characters: "React-Course-2024-v2.zip" instead of "course(final)!!!.zip"
🧪 Test Downloads
After uploading, download and test your files to ensure they work correctly before publishing.
🔒 Include README
Always include a README file with installation instructions, requirements, and support contact info.